1. Who We Are
SoftPlex Inc. ("SoftPlex", "we", "our", or "us") is the developer and publisher of the App Freezer Android application, distributed through Google Play. Our registered business address is in Halifax, Nova Scotia, Canada, with operations in Niigata, Japan, and technical leadership based in Poland, European Union.
SoftPlex Inc. is the data controller for personal information processed in connection with App Freezer. We are committed to compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the EU General Data Protection Regulation (GDPR), Japan's Act on the Protection of Personal Information (APPI), and the Google Play Developer Program Policies.
For all privacy enquiries, you may reach us at support@softplex.io.
2. Scope of This Policy
This Privacy Policy applies solely to the App Freezer mobile application for Android. It explains what information the app accesses on your device, what information is collected and shared, and the choices available to you. Use of the SoftPlex website (softplex.io) is governed by our separate website Privacy Policy.
3. How the App Works & What It Accesses
App Freezer lets you "freeze" (disable) and "unfreeze" (enable) the apps installed on your device to reduce background activity and clutter. To do this, the app reads the list of installed packages on your device and their enabled/disabled state.
The list of apps installed on your device is processed entirely on-device. We do not transmit, upload, store, or sell your installed-app inventory to SoftPlex servers or to any third party. It is used only locally to show you the apps you can freeze and to perform freeze/unfreeze operations you initiate.
Optional features such as favorite groups, freeze history, scheduled auto-freeze, and home-screen widgets store their data locally on your device (in the app's private storage and on-device database). This local data is not part of any account and is removed when you uninstall the app or clear its data.
4. Information We Collect
App Freezer does not require you to create an account or provide your name, email, or contact details to function. The information processed falls into the following categories:
| Category | Examples | Collected by | Leaves device? |
|---|---|---|---|
| Installed apps & freeze state | Package names, enabled/disabled status, your favorites, freeze history | The app (local) | No — stays on device |
| App settings & preferences | Theme, language, selected freezer backend, auto-freeze schedule | The app (local) | No — stays on device |
| Usage & diagnostics | Screen views, feature events, app version, device model, OS version, crash logs, performance traces | Firebase (Google) | Yes |
| Advertising identifiers | Google Advertising ID (AD_ID), approximate/coarse signals used to serve and measure ads | AppLovin MAX & mediation partners | Yes |
| Purchase information | Purchase tokens / entitlement status for the "Remove Ads" in-app purchase | Google Play Billing | Yes (handled by Google) |
| Push notification token | Firebase Cloud Messaging registration token | Firebase (Google) | Yes |
We do not knowingly collect precise location, contacts, photos, messages, call logs, microphone, or camera data. App Freezer does not read the contents of other apps.
5. How We Use Information
- To provide core functionality — listing installed apps and freezing/unfreezing them at your request, and powering features like groups, history, widgets, and auto-freeze.
- To improve the app — aggregated and de-identified usage analytics and performance data help us understand which features are used, diagnose problems, and prioritize improvements.
- To keep the app stable — crash reports help us identify and fix bugs.
- To display advertising — for users on the free version, to support ongoing development (see §6).
- To process purchases — to verify and restore the "Remove Ads" entitlement.
- To send service notifications — such as important updates, where you have permitted notifications.
We do not use your information for unsolicited marketing, and we do not sell personal information.
6. Advertising & Consent
The free version of App Freezer displays advertising through AppLovin MAX, which mediates ads from partner ad networks. These networks may use your device's advertising identifier and limited technical signals to serve and measure ads, including personalized ads where permitted.
If you are in a region that requires it (such as the European Economic Area, the United Kingdom, or Switzerland), the app presents a consent request on first launch via Google's User Messaging Platform (UMP). You can grant or refuse consent for personalized advertising, and you can revisit your choice later from the app's settings.
You can purchase the "Remove Ads" in-app purchase to disable advertising entirely. You can also limit ad tracking at any time through your device's settings (Settings → Privacy → Ads) to reset or delete your advertising ID.
7. Third-Party Services
App Freezer relies on the following third-party services, each governed by its own privacy policy:
- Google Firebase (Analytics, Crashlytics, Performance Monitoring, Remote Config, Cloud Messaging) — firebase.google.com/support/privacy
- AppLovin MAX (ad mediation) — applovin.com/privacy
- Google AdMob / Ad Manager (mediated ad network) — policies.google.com/privacy
- Meta Audience Network, Unity Ads, Liftoff/Vungle, Chartboost, and Pangle (ByteDance) — mediated ad networks, each with its own privacy policy.
- Google Play Billing (in-app purchases) — handled by Google; we do not receive your full payment details.
We do not control how these third parties use information collected directly by their SDKs. We encourage you to review their respective policies.
8. Android Permissions
App Freezer requests only the permissions needed for its features:
| Permission | Why it is used |
|---|---|
QUERY_ALL_PACKAGES | A core permission required so the app can show every installed app and freeze/unfreeze it. The list is processed only on-device. |
INTERNET, ACCESS_NETWORK_STATE | Ads, analytics, in-app purchases, and (for the wireless-ADB backend) connecting to the device over the local network. |
CHANGE_WIFI_STATE, CHANGE_WIFI_MULTICAST_STATE | Discovering and pairing with the device's own Wireless Debugging service (no-root/no-PC freezing). |
AD_ID | Access to the Google Advertising ID for serving and measuring ads (free version). |
POST_NOTIFICATIONS, FOREGROUND_SERVICE* | Showing progress and status for background freeze operations and the wireless-ADB watcher. |
SCHEDULE_EXACT_ALARM, USE_EXACT_ALARM, RECEIVE_BOOT_COMPLETED | Running the optional auto-freeze schedule at the times you set, including after a reboot. |
REQUEST_DELETE_PACKAGES | Letting you uninstall an app from within App Freezer (only when you initiate it). |
REQUEST_IGNORE_BATTERY_OPTIMIZATIONS | Optional — to keep scheduled auto-freeze reliable on aggressive OEM battery managers. |
9. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area or the United Kingdom, our legal bases are:
- Performance of a contract / legitimate interests — providing the core freezing functionality you requested and keeping the app stable and secure.
- Consent — for personalized advertising and, where applicable, certain analytics. You may withdraw consent at any time (see §6 and §11).
- Legal obligation — where processing is required to comply with applicable law.
10. Data Retention
Data stored locally by the app (favorites, history, settings) remains on your device until you delete it, clear the app's data, or uninstall the app. Analytics and crash data retained by Firebase are kept according to Google's default retention periods. Advertising data is retained by the respective ad networks per their policies.
11. Your Rights & Choices
Depending on your jurisdiction (GDPR, PIPEDA, APPI, and similar laws), you may have the right to access, correct, delete, restrict, or object to the processing of your personal information, and to data portability. You can exercise the following controls directly:
- Reset or delete your advertising ID via your device's Settings → Privacy → Ads.
- Withdraw advertising consent from within the app's settings.
- Remove all on-device data by clearing the app's data or uninstalling it.
- Disable notifications via system settings.
To make a formal request regarding personal information held by us, contact support@softplex.io. We will respond within the timeframes required by applicable law.
12. Children's Privacy
App Freezer is a general-utility tool intended for a general audience and is not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
13. Security
We take reasonable technical and organizational measures to protect information. App data on your device is held in the app's private, sandboxed storage. Network communications with our third-party services use industry-standard encryption (TLS). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. International Data Transfers
The third-party services we use (Google and the ad networks listed in §7) may process data on servers located outside your country, including in the United States. Where required, these transfers rely on appropriate safeguards such as Standard Contractual Clauses.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the app, the law, or our practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide notice within the app. Continued use of App Freezer after changes take effect constitutes acceptance of the revised policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:
SoftPlex Inc.
Halifax, Nova Scotia, Canada
Email: support@softplex.io